Privacy Policy

Last updated: June 2026

1. Introduction

Eastwood Health ("we", "us" or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal and healthcare data when you visit our website https://eastwoodhealth.co.uk/ or use our NHS and private pharmacy services. We operate in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. The Data We Collect

We may collect and process the following types of data:

Personal identification information: name, date of birth, gender, email address, phone number and postal address.
Health and medical data (special category data): medical history, current medications, symptoms, NHS number, and details regarding clinical appointments booked through our platform (e.g. travel clinic, weight loss consultations, ear wax removal).
Technical data: IP address, browser type, operating system and browsing behaviour on our website.

3. How We Collect Your Data

You provide us with data directly when you:

Book an NHS or private appointment via our online booking tool.
Fill out a contact form or register for services on our website.
Sign up for newsletters or health service updates.
Interact with our pharmacy team in person or via telephone.

4. How We Use Your Data

We process your information for the following lawful reasons:

To provide medical and pharmacy services: managing your healthcare appointments, clinical consultations and distributing medications.
To fulfil legal & NHS obligations: sharing necessary data with the NHS or healthcare regulatory bodies as required by UK law.
To communicate with you: sending appointment confirmations, reminders or answering administrative queries.
Website improvement: to monitor performance and optimise user experience on our website.

5. Data Sharing and Disclosure

We do not sell your personal data. We may share your data with:

The National Health Service (NHS) or your GP practice (where strictly necessary to coordinate your medical care).
Trusted third-party service providers (such as our secure online booking software vendor) who operate under strict confidentiality agreements.
Legal or regulatory authorities if legally compelled to do so.

6. Data Security and Retention

We implement rigorous technical and organisational security measures to protect your sensitive health data. Your data is stored securely and retained only as long as necessary to fulfil the healthcare and legal obligations set out by the UK Department of Health and Social Care.